Packing and Moving services in Canada

Working Hours : 9am to 5pm

Customer Support: 24/7

Terms and conditions


Moving Сanadians since 2008


1.1. The customer or his representative must be present during the move and final “walk‐through”. Our time runs continuously until payment is completed.

1.2. Relocation duration depends on various reasons: quantity of goods, furniture assembling /disassembling time, the distance between locations, etc.; thus we cannot be responsible if the time of moving is longer than the Customer had anticipated.

1.2a One-hour arrival window is requested for truck arrival.

1.3. If it is not possible to finish the move in the time allocated and manpower available to us, WaveMovers reserves the right to attend to the other obligations in our schedule before returning to complete the job. 

1.4. If moving takes more than one business day, another agreement must be signed for each additional business day. In that case, the Customer has to pay at the end of each business day.

1.5. If any of our Customers receive any kind of injuries that are in any way related to the moving (regardless of the time of the incident: before the moving, during, or after the moving is completed), we are not, and cannot be held liable for such.

1.6. Any issues involving a move must be addressed during the course of the move. Jobs can take longer due to a variety of factors. These include, but are not limited to; customers being unprepared, not having exclusive use of an elevator, multiple disassembles or reassembles, additional stops, long carries, and many other factors. Please ask the mover for details.

1.7. Air Movers reserves the right of using the services of subcontractors or independent vendors to perform obligations under these Terms and Conditions. 

1.8. Subcontractors or independent vendors shall be solely responsible for all services and obligations performed. 

1.9. The terms of a subcontract shall conform with the provisions of these Terms and Conditions.


2.1. If during loading or unloading we receive a parking ticket, a Customer is obligated to reimburse us the entire amount stated on the ticket.

2.2. Because Customers have various quantities of goods; we do not guarantee that all goods can fit in the truck in one trip. In that case, if possible, we provide another truck. Arriving time and size of additional trucks depend on the company’s availability. The additional truck will be provided at a separate charge.

2.3. If the Customer refuses to pay for the services, we reserve the right to transfer all goods to our designated storage. In that case, the Customer will be responsible for all prior, and future hours worked packing materials and storage fees.1. An attempt to pay on a credit on card is authorized with the acceptance of the terms and agreements. 2. If unable to receive payment – the client acknowledges and will be informed where the belongings are going. The moving company has arrangements with All storages Bluebird: htttp://;  Self Storage: and price ranges are in general prices: 10×10 = 350CAD, 10×15 = 400CAD, 10×20=450CAD, 10×30=550CAD by unit.

2.4. The customer has to pay the full amount for the moving services after the movers have completed the job.  

2.5. WaveMovers reserves the right to request a deposit before departure for the destination address which shall be non‐refundable and applied toward the Total Job Price.  

2.6. Valuation  ‐ all items that are located inside or outside of all the facilities, and areas where moving takes place will be automatically covered for 0.60 cents per pound per article at no additional cost unless additional insurance has been purchased by the customer in advance of the move. 

2.6a If a customer would like to purchase additional insurance, he needs to request additional coverage prior to the move in writing.

2.7. In case any legal action is brought against our company, WaveMovers will not be held responsible for any of the Customer’s legal expenses or attorney fees accrued during legal proceedings.

2.8. We will not process damage claims until payment has been received in full. We also will not process damage claims in the case of a credit card chargeback and will be seeking renumeration with any legal remedies allowed in the applicable province and jurisdiction.

2.9. Payment shall be in the form of cash, debit card, credit card, e‐transfer, or PayPal; the Company reserves the right to request any other reasonable method of payment.  

2.10. The Company’s movers shall be allowed one 15-minute break every 2 hours. If the Job is billed at an hourly rate, the time spent on these breaks is included in the total number of hours worked and charged to the Customer at the hourly rate.


3.1. No liability shall be provided on the following items unless the item is specifically listed on the shipping document by description and value; bills of exchange, bonds, bullion, precious metals, currency, deeds, documents, evidence of debt, credit cards, firearms, money, jewelry, watches, precious stones, pearls, gold,silver or platinum articles, stock certificates, stamps collections.

3.2. No liability shall be provided for the mechanical or electrical derangements of pianos, radios, clocks, computers, refrigerators, television sets, automatic washers/dryers, or other instruments or appliances unless evidenced by external damage to such equipment.

3.3. Our services do not include the removal or installation of articles secured to the premises. THE COMPANY STRONGLY RECOMMENDS THAT YOU HIRE A PROFESSIONAL SERVICE PROVIDER TO INSTALL ALL APPLIANCES. WaveMovers will not connect/disconnect the washer/dryer, refrigerator, freezer, or ice makers. The customer must check or accept any plumbing connections. 

3.4. The only way to protect the Customer’s furniture from scratching and damaging, and not to damage the walls of the properties are to pack the furniture into blanket pads, and then shrink‐wrap/tape it all.

3.5. If the Customer does not want the furniture to be packed in the blanket pads, and then shrink‐wrapped, we can only do the moving if the Customer will release our company from liability for any damages by signing a separate Damage Waiver.

3.6. We reserve the right not to move any item(s) that cannot be moved safely in their present condition unless the Customer signs a Damage Waiver.

3.7. We are not responsible for any damages to the goods if we are moving goods that have been previously packed, and not by our crew.

3.8. If damage is caused by our service, WaveMovers reserves the right to repair, compensate for, or replace the damaged items in question. However, light scratches, scuffs, nicks, dirt, and other light damages are not covered. More severe damage is looked at by all parties involved and assessed before a decision is made.

3.8a. In the event that any person except the employees of WaveMovers will be involved in the relocation process by assisting, packing, unpacking, assembling, disassembling, and/or driving the moving truck; the Customer releases WaveMovers from any liability for possible loss or damage of goods and any related claims.

3.9. The Customer’s responsibility to provide proprietary parking space. We are not responsible for any damage to parking spaces, and driveways as well as any oil stains or scratches on the pavement. We reserve the right to cancel the move or request an additional charge if there is no parking space provided or the driveway is not accessible. 

3.10. We are not responsible for electrical and mechanical functions and/or damages to the items we move, because we cannot know their electrical and mechanical condition before the moving services took place.

3.11. We assume no liability of any kind of loss or damage to goods caused by moth or other infestation, rust, deterioration, an Act of God, an act of governmental agency or public enemy, driveways that cannot support the weight of our trucks, or other causes beyond our control. We are not responsible for damage or breakage to items made of pressed wood.

3.12. We are not responsible for any damage to any of the following: any item, furniture, or equipment moved full with contents therein; any item or furniture with an inherent weakness, such as those already damaged or defective, or having undergone prior repairs; any furniture, item, or material which is weak due to its nature, usage, wear, or age; any furniture or items of unique or fragile nature, such as glass, china, mirrors, or lamps; any furniture or items of unique or fragile design, such glass on glass, glass on metal, glass legs, etc.; any furniture of unstable construction, ready‐to‐assemble type furniture, or furniture otherwise held together with tied joints fasteners or other defective or weak joints or connecting devices; any oversized furniture and items which have to be maneuvered through tight passageways.  Simulated wood furniture includes particle board furniture, pressed-wood furniture, etc. It is typically made from engineered wood materials with a veneer surface. IKEA furniture is the most popular example of this kind of furniture. Simulated wood furniture is typically “flat‐packed” during shipping and then assembled at home. According to manufacturer specifications, simulated wood furniture is not designed to be moved as assembled furniture. To ensure the safe delivery of your simulated wood furniture, we recommend that you disassemble it before moving, thereby allowing WaveMovers to move the flat‐packed pieces. If you choose not to disassemble beforehand, we will do our absolute best to move your furniture carefully, however, we cannot be held responsible for any damage that may occur.

3.13. The Customer is responsible for informing WaveMovers if they possess exceptionally large or heavy items (more than 200lb), so WaveMovers can be prepared with the necessary equipment and adequate “manpower”. In such a case, WaveMovers reserves the right to send additional workers to assist with the item at reasonable rates. If adequate “manpower” is not available, WaveMovers reserves the right to not move the item if it might result in a dangerous situation. If movers feel the exceptionally large or heavy item may cause damage in being moved, they will notify a client of this possibility through a telephone call or email. If a customer agrees, WaveMovers will be as careful as possible but is not responsible if any damage does occur to that item or walls, door frames, and the like. If the customer does not agree, WaveMovers will not move that item. Additional fees using a weight scale will apply for large items that weren’t mentioned or less weight estimated by the Customer (such as appliances, pianos, pool tables, gym equipment, gun safes, fish tanks, hot tubs, etc.)

3.14. The customer is responsible for informing WaveMovers of any box with a total value above $1,000.00 in writing. The Customer is responsible for informing WaveMovers of any matching set of items with a value above $1,000.00 in writing. The Customer is responsible for informing WaveMovers of any single item with a value of $2,500.00 or more in writing. If any damages occur during the move it must be pointed out before the WaveMovers crew leaves the premises.

3.15. WaveMovers won’t be held responsible for any damages/losses if the crew left the premises. Please check your belongings during the unloading process and report any damages to the crew leader. WaveMovers is not responsible for the premises after the unloading of the truck.


4.1. Special, indirect, consequential, lost profits or punitive damages arising out of or in connection with these Terms and Conditions;  

4.2. Any claim or demand made against the Company or Customer by any third party arising out of or in connection with this Terms and Conditions;  

4.3. Damage, loss, delay, or cancellation due to force majeure;  

4.4. Delays in arrival or delivery of goods or services for unavoidable or unforeseen reasons, including but not limited to road conditions, mechanical breakdowns, and any expenses arising from such.

4.5. Financial Company that received the deposit/payment is not responsible for any claims arising out of or in connection with these Terms and Conditions but should be forwarded to the actual contractor who performed the job. 


5.1. If the Customer cancels or rescheduled within a week before the move it amounts to the one-hour fee. Less than 48 hours is a 3-hour fee. These fees do not apply if the rescheduling is due to an Act of God.

5.2. If for any reason the Customer decides to stop moving at any time before its completion, the Customer is obligated to pay for the time that we spent from the startup until the moment when our movers have stopped working. (3 hours minimum charge applies).

5.3. At any moment during or before the move, if any unusual circumstances arise, or if for any reason the Customer displays unruly behavior, the crew reserves the right to stop the job, lock the truck with the customer’s belongings, and request for a deposit. 

5.3a. Deposit is calculated with regards to the entire job, including hours already worked, loading time, driving, unloading time, packing materials, and other extras. If the collected sum is more than the actual cost of services, at the very end, the amount will be recalculated by actual hours worked, and the difference will be reimbursed.

5.4. If the Customer does not behave appropriately (insults movers, tries to force movers), we have the right to stop the service immediately and unload all the goods next to the truck. The Customer must pay for the service time from the very start of moving up until the moment service was canceled by us. (3 hours minimum the charge applies).


6.1. The Customer agrees and accepts all terms, this shall become a contract for services at the rates stated and will represent the entire agreement of the parties hereto. It shall apply to all additional services rendered by the company for the Customer. Only an officer of the company, owner, or partner has the power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.


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